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Terms and Conditions

Terms and Conditions

 

We’re excited to welcome you on one of our small group experiences with Pip & Co Travel. 

Please note the following Terms and Conditions that will apply to your trip. 

It is your responsibility to read and understand our Terms and Conditions, and how they may affect your trip. 

We are happy to clarify or answer any questions you may have. 

Feel free to contact penny@pipandcotravel.com and we’ll be happy to assist with any additional information.

Our Contract

All bookings are made with Pip & Co Travel (ABN 77 964 320 356) (us/we). By booking a trip with us, you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis.

Making Your Travel Plans

Because we limit our group tours to a smaller number of attendees, our trips will only go ahead if we reach a required minimum number of guests. 

  1. Your trip will be confirmed when minimum numbers are reached, at the latest by the final balance payment date 95 days prior to trip departure.
  2. If the trip is cancelled by us, a full refund will be issued. Should the trip be rescheduled to another date, you can choose to allocate any payments you have made to secure a spot on the new trip dates. 
  3. We advise that you do not book your flights until the trip has been confirmed in writing by us. We are not in a position to compensate for travel arrangements booked before the trip has been confirmed.
  4. Extra time in a destination outside of the tour start and end date, is at your own expense. If you arrive before or after our designated check-in / transfer has been arranged, we can provide suggestions for ways to enjoy your time.
  5. Passports must have a minimum of 6 months validity remaining on your passport from the conclusion of your trip. Please make sure you check your current passport and renew it if necessary.
  6. Visas may be required for your destination and are at your own expense. You can check the country’s requirements on the relevant tour page.
  7. We are unable to provide any refunds if you are denied entry to the country.
  8. Payments are due in the currency quoted on the trip page.

Payments

Pip & Co Travel payments are split into 2 instalments: a deposit to reserve your spot on tour and a final payment for the balance. 

  • Deposits – a $500 trip deposit is required to secure your place on our tours
  • Balance – the remaining trip balance is required on the date specified in the trip itinerary and is due 95 days prior to your trip departure

Cancellation and Refunds Policy

No one books a trip with the intention of cancelling, but unexpected events do occur. Our cancellation policy is in place to help guests, our local partners and us through expenses that may arise from unexpected cancellations.

Cancellations Initiated by You:

  • If you cancel your trip up to 95 days prior to departure, you will receive a credit for your deposit paid – with a lifetime validity. Any other monies paid will be refunded in full, minus a $AUD150 per-person service fee (to cover credit card fees and other non-refundable costs associated with your booking)
  • Cancel between 94 and 50 days prior to the trip departure, you will receive a credit for your deposit paid – with a lifetime validity. A 40% refund applies to all other monies paid.
  • Cancellations within 49 days of departure incur a 100% cancellation fee

If you are not able to make a trip, we allow you to transfer the trip to someone of your choosing, found and assigned by you, no later than 30 days prior to departure and in writing. In that case, we will be transferring any payments you’ve made to that person and the new assigned guest will be responsible for making the pending payments. You will be responsible for recovering any monies already paid from the guest yourself.

Your trip credit can be used for any other trip on any other date.

Credits are transferable to any other trip or guest, but they are not refundable.

Cancellations and Refunds After Tour Commencement:

No refunds or credits will be issued for failure to attend or failure to complete the tour, or for arriving late or leaving early. If you arrive late to a tour, any costs required to reach the location where the rest of the group is at the time of your arrival will be at your expense.

We do not issue refunds for any part of the trip not used, including (but not limited to) meals, activities, or any other services.

Cancellations Initiated by Us:

Pip & Co Travel reserves the right to cancel or reschedule any trip departure.

95 days or more in advance: For cancellations due to not filling a trip due to a lack of participants, we will cancel the trip no later than 95 days in advance and refund your entire balance.

REFUNDS

There are no refunds for any part of the trip not used, including (but not limited to) meals, activities, or any other services.

Travel Insurance

You are responsible for arranging all of your travel insurance. Your travel insurance MUST cover at least the following: cover against trip cancellation, plus cover for personal liability, injury, medical emergencies and medical evacuation, repatriation in case of death, and other as recommended by your travel agent.

We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. 

We will not be responsible for any uninsured costs arising as a result of your trip being impacted by pandemics or illness.

You must provide your travel insurance policy number and the insurance company’s 24-hour emergency contact number prior to your trip, you will not be able to join the trip without these details. 

SMOKING

Smoking is not allowed in any Pip & Co Travel booked transport, hotel rooms, restaurants, or within the vicinity of the tour group.

SPECIAL DIETARY OR MEDICAL REQUIREMENTS

 

We will do our best to accommodate specific dietary requirements, but cannot guarantee that we will successfully manage all dietary needs or be able to cater for specific allergies.

BAGGAGE ALLOWANCE

 

Please keep your baggage to a minimum and try to bring only what’s required. A day pack as your ‘carry-on luggage’ is really useful too!

Whatever the bag type, you must be able to carry your own bag comfortably by yourself. And be mindful of local airline luggage limits if there’s a domestic flight on your trip. Any limits will be listed in your trip notes, which you’ll receive in plenty of time before you’re packing!

Pip & Co Travel does not accept responsibility for any lost or damaged bags — please be insured for this.

VISAS, PASSPORTS, INOCULATIONS

 

Please ensure your passport is valid for at least 6 months after the trip finish date. Check with your travel agent regarding visas or inoculations — they are your responsibility, so please make sure you have the appropriate ones. You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries you will visit during your tour.

It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your tour; please refer to the itinerary or relevant government website for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

INCLUDED

All meals, activities, accommodation, transport, and guides as stated in each tour’s itinerary.

NOT INCLUDED

Visa fees, international flight costs, meals or activities not stated in the itinerary, airport taxes, personal items, snacks, drinks (except with meals), vaccinations, tips or gratuities, laundry, telephone, minibar, personal travel insurance, alcoholic beverages.

COMPLAINTS

We hope not to have any of these, but should you feel that something did not meet your expectations, please write to us in case we can rectify the situation.

Trip Itinerary and Inclusions

We provide all tour participants with detailed itineraries prior to booking and departure. The boutique nature of our itineraries means that they may be subject to minor changes, updates and additions as we get closer to departure. Any changes would reflect the goal of enhancing your tour experience.

Photography / Videography

We aim to make our trips as special as possible, and some tours may include a photographer who will take candid photography throughout the tour at no extra cost.

  1. You understand that some of our trips may be accompanied by a photographer / videographer who will be taking candid photography of the group.
  2. A selection of these images will be shared with the group after the completion of the tour for use on social media. You may not sell or otherwise use any of the images taken by us or our photographers or videographers for commercial purposes.
  3. In attending a trip with an accompanied photographer, you agree and acknowledge that your image and likeness may be used in future promotional material, by Pip & Co Travel, and our partner tour companies. You also agree to grant us a worldwide, royalty-free, perpetual licence to use, re-use, distribute, display, create derivative works of, and reproduce any images, photos, or videos (whether directly or through a photo sharing service) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without right to inspection, for any purpose, including to promote and publicise our products and services worldwide. If you do not wish for your photos or video to be taken, please let us know before your trip via email – penny@pipandcotravel.com

Accommodation

All tour costs are considered on a twin sharing basis with two guests per room with twin or double bedding.

If you are travelling solo, a single supplement (in most cases this is available) will apply per trip payable on booking. If you would be happy to be paired with a room mate, we may be able to accommodate your request however this is dependent on other travellers booking the trip and is not guaranteed.

Waiver

Participants assume the risk involved when participating in foreign travel, and any and all activities and/or pursuits voluntarily undertaken while participating in the tour.

By participating in any Pip & Co Travel tour you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release Pip & Co Travel and our local partners and agents from any and all claims or causes of action, known or unknown.

Please be prepared to sign a ‘Waiver of Responsibility’ form before you begin your tour. This form is an understanding that all guests need to exercise judgement and care at all times to ensure their own safety and that of their fellow travellers.

Authority on Tour

Pip & Co Travel group trips are run by an experienced bi-lingual tour leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any guest or staff member participating in the trip. If you fail to comply with a decision made by a tour leader or interfere with the well-being or mobility of the group, the tour leader may direct you to leave the trip immediately with no right of refund. We may also elect not to carry you on any future trips booked. 

You must at all times comply with the laws, customs, foreign exchange, and drug regulations in the country we are visiting, and you also agree to travel in accordance with responsible travel guidelines.

Force Majeure

In case of a Force Majeure event, we are not responsible for performing our obligations and will not be responsible for any resulting damages.

A Force Majeure Event is any circumstances beyond our reasonable control, including without limitation acts of nature, terrorist activities, insurrection, explosion, flood, earthquake, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, pandemics, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.

If we, our partners or agents are affected by a Force Majeure Event, we, or our agents, may vary or cancel any itinerary or activity without any obligation or liability. 

Disclaimer

As mentioned, Pip & Co Travel and all our representatives (herein after referred to as “agents”), act only in capacity as agents for the guest in all matters connected with travel, sight-seeing journeys and transportation.

You agree that as agents, we are held free of responsibility for any damage occasioned by any cause, in particular:

  • For any damages or expenses or inconveniences caused by late departures, change of schedule or change in activities caused by reasons beyond our control
  • For loss or damage to baggage or any of the participant’s belongings.
  • For personal injury, death, accident, delay, loss, damage, irregularity or property damage as a result of force majeure or for any other losses or damages incurred by any person or journey participants caused by any delay or change of itinerary or arising out of any act, including, but not limited to, any act of negligence, any person acting for or on behalf of agents for transportation, accommodation or sight-seeing provider or any other person or entity rendering any of these services or accommodations being offered in connection with this journey.

Participants agree that any and all disputes between Participants and Pip & Co Travel shall be governed by the laws of the State of Victoria, Australia. Participants agree to mediate any and all disputes prior to the instigation of any litigation.

In the event of any litigation between the Parties to this agreement involving their respective rights or obligations, such litigation shall take place in the State of Victoria, Australia.

All prices quoted are correct at time of publication, include the cost of operation of the journeys, and are subject to currency changes.